We ensure that our historic building is as inclusive as possible. Please see below for details and contact us with any enquiries.
Our building
The cinema is on two floors and has two entrances:
Harbour Street entrance
The cinema box office is next to this entrance.
- 2 steps up from the pavement into the small foyer with box office and food/drink area.
- 2-3 steps up from the foyer to the auditorium balcony (23 seats over 3 rows).
- 13 steps with handrail both sides down from the foyer to the stalls’ seating. The stalls can also be accessed from our step-free side entrance foyer – please see below.
Side entrance (step-free)
The side entrance can only be opened from the inside; please tell Palace staff at the box office if you would like to use it.
At the rear door, turn right into the stalls. The width of doorframe into the stalls level of the auditorium is 74cm. The stalls have 88 seats over 10 rows.
Discounted / Free tickets
CEA card holders – Free entry for one accompanying carer. The CEA scheme is run by UK Cinema Association in partnership with national disability charities. The person requiring assistance must be 8+ years old and receive Disability Living Allowance, Attendance Allowance, Personal Independence Payment or Armed Forces Independence Payment, or hold Severely Sight Impaired Registration or Sight Impaired Registration. A CEA card costs £6 and is valid for one year; apply here.
No ticket charge for people aged 12 months and under.
Wheelchairs
Wheelchair access to the stalls is via our side entrance (see above).
Please contact the Palace in advance of your visit to us if you would like to reserve our wheelchair space or enquire about folding/transferring.
We have 1 space in the stalls aisle for a user who remains in their wheelchair. We have up to 3 storage spaces in the stalls for folding wheelchairs.
Disabled parking close to the Palace
Broadstairs Harbour Car Park – 4 disabled bays
Albion Street Car Park – 5 disabled bays
Disabled access to next door café and toilet facilities
The Palace’s neighbour on Harbour St is the Pavilion, step-free access to which is right next to the Palace’s side entrance.
The Pavilion is great for a coffee or a drink before or after a film. Find out their opening hours and all they have to offer here.
Their café and disabled toilet are both close to the entrance.
Guide dogs
Always welcome! Book tickets as normal and if possible, contact us in advance to let us know that you’ll be coming with your dog.
Buggies and babies
Buggy access to the stalls is via our side entrance (see above).
Male carers: Our baby change facilities are usually set up in the Women’s toilets; if you need them, please let us know.
Unless otherwise taken by a wheelchair, we have space for 1 large buggy/pram in the stalls’ aisle. Depending on wheelchair users, we have up to 3 storage spaces in the stalls for folding buggies.